General Practice Marketing Blog

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Tips to improve your waiting room for patients

There’s a lot you can do to design an optimal service experience within your general practice waiting room. All of the things your patients see, hear, smell and touch will affect their evaluation of your medical service quality. Furniture The furniture and layout of...

Dealing with difficult patient behaviour

No doubt, most of your working day in general practice reception involves many wonderful patients who appreciate your help and support. But chances are you have also had run-ins with patients from hell. A helpful article by Zemke The problem with these customers is...

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